Your download is in the .ZIP format. You will need a program to decompress it. If you are downloading from your phone, you can use an app like FileExplorer to download it and easily access on the computer. You can then connect your Drives (Google, One Drive etc) via the app to easily open it from the computer. If you are on iOS 13, you can download it to your iCloud Drive and unzip directly from there. You can use Books app to read both PDF and ePub files, or access the files from your iCloud Drive on your computer.
Some files may be heavy, so make sure you aren’t downloading from 3G connection to avoid extra charges. If you create an account on checkout, you can access later your downloads. We suggest to create an account in order to be able to download your files later on in case you need it. You will get 10 downloads per version of the product.
If you create an account at the checkout, you will receive emails when the products you purchase are updated. Each update will have a different download instance. Meaning that if you’ve downloaded the v1.0 10 times already, v2.0 will come with a fresh new limit of 10 downloads. Not creating an account will give you an immediate download after purchase but you will not be able to download it again unless you create an account with the same email from checkout.
We do not issue refunds digital products. If you have any doubts if this is for you, please leave a comment or mail us on sales(at)truustudio.com and we will be happy to answer your questions <3